Quality Consulting Services

The foundation of all high-performing businesses

Quality plays an important role in a business's long-term sustainability. Quality management systems can foster an organisation-wide culture for excellence and quality products and services encourage repeat business and referrals.

But building a high performance business is an intractive process of continuous improvement. In today's dynamic environment, organisations must learn to efectively manage and implement efficient systems across all business process to remain competitive

At SIRIM Training, we focus on helping small and medium-sized enterprises compete at home and on the global stage. We can provide you with quality consulting services for all aspects of your business, from management best practices to production processes. Together, we can evaluate your business performance and exercise quality in the area of:

• enterprise and branding

• management systems

• service quality

You can leverage our world-renowed standards, expertise and experience to create and maintain a world-class business which can flourish in any environment.

Instilling quality as a culture

SIRIM Training quality consultants are well-versed in the field of management systems and can support your business in adopting quality as a culture in your operations. We also advise you on how to best manage your entrepreneurship and brand value.

Enterprise and branding

Malaysian Brand Certification Scheme: Branding is a valuable tools for communicating your business's quality processes. SIRIM Training can offer you consultancy, training and certification for your business's branding strategy so you can promote and reinforce the value of your products and services. Branding can also enhance the visibility of your business locally and abroad and give your customers confidence in the quality of your product.

We also guide you in making reqular assessment of your brand to ensure it continues to meet recognised standards and increasingly sophisticated customer demands.

Management systems

Managing organizations is an on-going process and not just a static activity. Organisations who want to instil quality as a organization-wide value must embrace quality management systems and practice a systematic, information-driven approach to improve their processes and achieve quality milestones.

Our expertise provides a holistic approach in setting up management systems. We can also integrate multiple standards systems into your processes, enabling your business to observe industry best practices in line with international benchmarks.

Training and consultancy: SIRIM Training's high quality training and consultancy services are design around the principle and frameworks of proven management systems and standards such as QMS, EMS, OHSAS, FSMS, HACCP, GMP, GHP, GLP and the Malaysian Standard (MS). Our expert can train your team on topic such as:

1. Appreciation, documentation and implementation of management systems

2. Conducting internal audits

3. Data analysis

4. Application of quality tools and technique such as SPC, FMEA, BSC and 6 Sigma.

Total Quality Fast Track Model: SIRIM Training's Total Quality Fast Track Model(TQFTM) provides businesses with a systematic methodology for improving their product and services. It takes a business from the basic 5Ss of Japanese Housekeeping through standard-based management systems, quality, productivity and innovation teams, and finally total quality management (TQM).

Service quality

Studies have shown that quality customer service leads to repeat business. Although this is an area many businesses neglect, it is crucial for organisations to understand and engage with their customers to attract, acquire, convert and retain buyers through good times and bad.

SIRIM Training's consultants can help businesses improve their customer service management practices by offering training and advice in:

1. Customer contact management practices and services

2. Service gap analysis and improvement

3. Industrial research

4. Benchmarking and best practices